1. Who We Are
Company name: DASH PRIVATE HIRE LTD
Business type: Private Hire / Taxi Operator
Registered in: United Kingdom
If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details provided at the end of this document.
2. Information We Collect
We may collect and process the following types of personal data:
a) Customer Information
- Name
- Telephone number
- Email address
- Pickup and drop-off locations
- Booking details (date, time, journey history)
- Payment method (we do not store full card details)
b) Driver Information
- Name
- Contact details
- Driver badge/licence information
- Vehicle details
- Insurance details
- Journey and shift data
- Compliance and regulatory records
c) Technical & Usage Data
- IP address
- Device type and operating system
- App usage and booking activity
- Call recordings (for training, quality, and dispute resolution)
3. How We Collect Your Data
We collect data when you:
- Book a taxi via phone, website, or mobile app
- Contact our office or customer support
- Register as a driver
- Use our website or applications
- Make a payment for our services
4. How We Use Your Data
We use your personal data to:
- Provide and manage taxi and private-hire services
- Process bookings and payments
- Communicate with customers and drivers
- Ensure passenger and driver safety
- Meet legal and licensing obligations
- Handle complaints, refunds, and lost property
- Improve our services and systems
- Prevent fraud and misuse of our services
5. Lawful Basis for Processing
Under UK GDPR, we process personal data based on:
- Contractual necessity – to provide taxi services
- Legal obligation – licensing, insurance, and regulatory compliance
- Legitimate interests – service improvement, safety, and fraud prevention
- Consent – where required (e.g. marketing communications)
6. Sharing Your Data
We may share your data with:
- Licensed drivers working with DASH PRIVATE HIRE LTD
- Payment processors and banking partners
- Dispatch, booking, and IT system providers
- Licensing authorities, police, or regulators where legally required
- Professional advisers (accountants, insurers, legal advisers)
We do not sell your personal data to third parties.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data, including:
- Secure systems and encrypted connections
- Restricted access to personal information
- Staff training on data protection
- Secure third-party service providers
8. Data Retention
We only keep your personal data for as long as necessary:
- Booking and journey data: retained in line with legal and operational requirements
- Driver records: retained as required by licensing authorities
- Financial records: retained for tax and accounting purposes
Once no longer required, data is securely deleted or anonymised.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data (where applicable)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, please contact us using the details below.
10. Cookies
Our website and apps may use cookies to improve functionality and user experience. You can control cookies through your browser or device settings.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website and will take effect immediately upon posting.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
DASH PRIVATE HIRE LTD
📧 Email: yorkcars765765@gmail.com
📞 Phone: 01904 786 786